How does a job start?
A job starts when the assigned staff member enters the booking PIN or an authorised force-start action is used. The actual start timestamp is recorded and the live timer then appears across the panels.
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Answers to common StaffSwift questions.
Search booking, assignment, job-start, invoice, payment and withdrawal guidance.
How is staff assigned?
Eligible staff receive a job offer. The first valid acceptance locks the job to that staff member, while admin can manage assignment before the job starts.
How are invoices handled?
Punch-out creates the temporary invoice workflow. Customer billing is based on actual worked time from actual start to punch-out, while requested schedule times remain in the booking record.
Can staff request withdrawal?
After eligible earnings become available in the wallet, staff can submit a withdrawal request for admin processing.
What is the difference between requested and actual time?
Requested start and end are the planned schedule. Actual start is recorded when work really begins, and punch-out records the real finish. Worked-time billing uses only the actual time window.
Can a customer reorder a previous job?
Where reorder is available, the previous booking details can be reused and the customer confirms the new requested start and end time before publishing the job again.
Can admin manage a running job?
Authorised administrators can use the available operational controls for assignment, suspension, cancellation or force punch-out according to the booking lifecycle.
Where can I see notices and job updates?
Customers, staff and administrators can use their dashboard and notice areas to review operational updates relevant to their account.
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